Privacy Policy

About Lola's Salon

Lola's Salon is a ladies-only hair and beauty salon based at 138 Hermon Hill, E18 1QH, United Kingdom. We provide professional hair and beauty services and offer a selection of related hair and beauty products.

Company Number: 16272673

Information We Collect

When you contact us or request an appointment, we may collect:

• Name
• Email address
• Phone number
• Appointment details
• Service preferences
• Information included in your enquiry
• Relevant treatment information you choose to provide

We may also collect basic technical information when you use our website, such as your IP address, browser type and device information.

How We Use Your Information

We may use your information to:

• Respond to enquiries and appointment requests
• Arrange and manage appointments
• Provide our services
• Communicate with you about your booking
• Improve our website and customer experience
• Meet legal and regulatory requirements

How We Process Your Information

We only use your personal information where we have a lawful basis to do so. This may include your consent, providing a service you have requested, meeting a legal obligation or legitimate business interests.

Treatment Information

Certain hair and beauty treatments may require information about allergies, sensitivities, previous reactions or other relevant treatment requirements.

Where you choose to provide this information, we use it only where reasonably necessary to help us assess and provide your requested treatment appropriately.

Please only provide information that is relevant to your appointment or treatment.

Cookies

Our website may use cookies to improve functionality, understand website usage and enhance your experience. You can manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information. We may share relevant information with trusted service providers who help us operate our website, manage appointments, process payments or provide technical services.

We may also share information where required by law.

Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing appointments, maintaining business records and meeting applicable legal or regulatory requirements.

The length of time we keep information may vary depending on its type and purpose.

Your Rights

Under applicable UK data protection law, you may have the right to access, correct or request deletion of your personal information, as well as restrict or object to certain processing.

Where processing is based on consent, you can withdraw your consent at any time.

You can also contact the Information Commissioner's Office (ICO) if you have concerns about how your information has been handled.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.

Any updates will be published on this page with a revised Last Updated date.